Refund & Cancellation Policy
1. Cancelling Your Subscription
You can cancel at any time from your account portal at account.labelis.app (Billing → Cancel subscription). Cancellation takes effect at the end of the current billing period: you keep full access until then, and you are not charged again. We do not offer partial refunds for the unused remainder of a billing period.
After a paid subscription ends, your company's cloud data is retained for 90 days and then permanently deleted unless you resubscribe, as described in our Privacy Policy.
2. 14-Day Refund Window
Labelis offers an additional refund guarantee. If Labelis does not work out for you, contact us within 14 days of your first purchase and we will approve and submit a full refund through Paddle. This applies to the first payment of a new subscription (monthly or yearly), not to renewals. We may refuse requests involving fraud or refund abuse. This guarantee is in addition to, and does not limit, any mandatory rights you may have under applicable law.
3. Renewals
Subscriptions renew automatically. We send no hidden charges: the renewal price and date are always visible in your account portal. If you forgot to cancel and were charged for a renewal you did not intend, contact us within 14 days of the renewal charge — provided Labelis has not been used for operational work in the new period, we will approve and submit a full refund. Operational work includes scanning or uploading labels, inviting team members, exporting data, or running an integration sync. Signing in only to review billing or account settings does not count as operational use.
4. How Refunds Are Issued
Refunds are processed by Paddle to the original payment method, in the currency of the original charge. Most live refunds require Paddle approval. Once approved, a refund may take up to 14 days to reach you, depending on your bank or payment provider. We cannot issue a refund to a different card or account.
An approved full refund ends paid access for the refunded subscription period. Your company's cloud data then enters the same 90-day retention period described in Section 1, unless you start a new subscription.
5. EU Consumer Withdrawal Right
Labelis is a business tool intended for professional use. If you purchase as a consumer, you may have statutory withdrawal or refund rights based on your country. Paddle, as merchant of record, handles the applicable consent and withdrawal process under its Buyer Terms and Refund Policy. Nothing in this policy limits or excludes mandatory consumer rights.
6. Contact
For any cancellation or refund request, email support@labelis.app from the address associated with your account, including your company name. You may also request a refund directly through Paddle Buyer Support using the transaction details from your receipt. We respond to direct support requests within 2 business days.