Terms of Service

Effective date: 14 May 2026  ·  Last updated: 14 May 2026
Provider: MB Labelis, Gedimino pr. 1, LT-01103 Vilnius, Lithuania

1. Acceptance of Terms

By downloading, installing, or using the Labelis App, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and agree to comply with these Terms. If you use the App on behalf of an organization (a "Company Account"), you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Labelis is a mobile application for Android that enables healthcare, laboratory, and clinic professionals to:

• Scan and decode barcodes, QR codes, GS1, UDI, and DataMatrix labels
• Capture and manage patient-associated photos
• Create, store, and search local and cloud-synced patient records
• Collaborate with team members through shared company accounts
• Integrate with external hospital or clinic patient management systems

The Service is provided as-is and is subject to change. We may add, modify, or discontinue features at any time with reasonable notice.

3. Accounts and Registration

To use the Service you must register with a valid email address. You are responsible for:

• Keeping your login credentials confidential
• All activities that occur under your account
• Notifying us immediately of any unauthorized use at support@labelis.app

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Company Accounts and Teams

A subscriber may create a Company Account and invite colleagues as members with defined roles (Admin, Editor, Viewer). The subscriber ("Account Owner") is responsible for all activity within their company account, including data entered by members. Members' access is controlled by the Account Owner and terminates when the subscription lapses or the member is removed.

5. Subscriptions and Billing

Access to cloud sync, team collaboration, and export features requires a paid subscription.

• Subscriptions are billed on a recurring basis (monthly or annual) via Paddle, our authorized payment processor
• Prices are shown at checkout and may vary by region
• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period
• Refunds are handled in accordance with Paddle's refund policy and applicable consumer law
• We reserve the right to change pricing with at least 30 days' notice to existing subscribers

6. Healthcare Use and Limitations

You acknowledge that:

• The App is intended to assist with administrative and documentation tasks in clinical settings
• Clinical decisions must be made by qualified healthcare professionals using appropriate clinical judgment
• We do not validate the medical accuracy of scanned label data
• You are solely responsible for verifying label data before any clinical action

7. Patient Data and Your Responsibilities

You may use the App to store patient information. By doing so, you confirm that:

• You have the appropriate legal basis under applicable law (including GDPR and applicable healthcare regulations) to collect, process, and store such patient data
• You are acting as the data controller for patient data you enter; MB Labelis acts as a data processor
• You will comply with your organization's data protection policies and applicable healthcare data laws
• You will not enter patient data for any purpose other than legitimate clinical workflow use

You are responsible for ensuring patient data is accurate, securely managed, and used in compliance with applicable law. We provide security infrastructure but cannot be held responsible for how you manage patient data at the application level.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service or another user's data
• Reverse-engineer, decompile, or otherwise attempt to extract source code from the App
• Use the Service to store or transmit malware, spam, or harmful content
• Resell, sublicense, or otherwise commercialize access to the Service without our written consent
• Misuse the Service in a way that could damage, disable, or impair it
• Share your account credentials with unauthorized third parties

9. Intellectual Property

The App, its design, branding, source code, and all associated intellectual property are owned by MB Labelis or its licensors. Nothing in these Terms grants you any rights to use our trademarks, logos, or proprietary materials beyond what is necessary to use the Service.

You retain ownership of all data you input into the App. By using the App you grant us a limited license to store, process, and transmit your data solely to provide the Service.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Third-Party Services

The Service relies on third-party infrastructure including Google Firebase and Paddle. Use of these services is subject to their respective terms and privacy policies. We are not responsible for third-party service availability or changes.

12. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Some jurisdictions do not allow exclusion of implied warranties; in such cases the above exclusions apply to the fullest extent permitted by law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MB LABELIS AND ITS OFFICERS, EMPLOYEES, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, OR PERSONAL INJURY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify and hold harmless MB Labelis and its officers, employees, and partners from any claims, liabilities, damages, or costs (including reasonable legal fees) arising from your use of the Service in violation of these Terms or applicable law.

15. Termination

We may suspend or terminate your access to the Service at any time for cause (e.g., violation of these Terms) or with 30 days' notice without cause. Upon termination you may request an export of your data within 30 days; after that period data may be permanently deleted.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts of Vilnius, Lithuania, unless applicable consumer law in your country of residence grants you additional rights.

17. Changes to Terms

We may revise these Terms at any time. Material changes will be notified via the App or by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance of the revised Terms. If you do not agree, you may terminate your account before the effective date.

18. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.

19. Contact

For questions about these Terms:

• Email: support@labelis.app
• Post: MB Labelis, Gedimino pr. 1, LT-01103 Vilnius, Lithuania